General Support
As a user of Inworld’s platform, you have full access to:
- Comprehensive documentation
- AI assistant within documentation that can answer natural language queries based on documentation
We offer additional dedicated support options depending on your account tier:
| Tier | Support |
|---|
| Basic | Self-serve documentation |
| Growth | Email support with 24-hour SLA |
| Premium | Dedicated technical support with 4-hour SLA; monthly health checks |
| Enterprise | Custom SLAs; priority issue resolution; dedicated technical account manager; Slack channel; regular business reviews |
Product
What do experimental, preview, and stable mean?
Our model and feature releases will fall into one of the following categories:
- Experimental - This is an early-stage release and is subject to change. Experimental models and features may not be stable, and are not recommended for production use.
- Preview - This is a preview release which may be further refined before Stable release.
- Stable - Fully developed, tested, and stable features or models.
How do I give feedback?
We love hearing from you! If you would like to request a feature or have any feedback, please submit feedback via the feedback form on the top right corner of Portal.
Account Management
How do I share my workspace?
Click on the workspace selector in the top left corner, and select “Manage this workspace”.
In the screen that opens up, type in the account emails of your collaborators.
How do I delete my account?
To delete your account, click on the profile icon in the top right corner and select Delete account.
Please note this is an irreversible action and we cannot recover your account after it’s been deleted.
Referral Program
The referral program has ended as of February 18, 2026. Referral codes can no longer be redeemed.
