Support

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General Support

As a user of Inworld’s platform, you have full access to:

• Comprehensive documentation
• AI assistant within documentation that can answer natural language queries based on documentation

We offer additional dedicated support options depending on your account tier: You can view the Support tier for your account under Billing. As your usage increases, we automatically upgrade you to the next Support tier. If you’d like to proactively upgrade your Support tier, please reach out to our team.

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Product

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What do experimental, preview, and stable mean?

Our model and feature releases will fall into one of the following categories:

• Experimental - This is an early-stage release and is subject to change. Experimental models and features may not be stable, and are not recommended for production use.
• Preview - This is a preview release which may not be suitable for all production use cases. May be further refined before Stable release.
• Stable - Fully developed, tested, and stable features or models. Most production applications should use a Stable release.

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How do I give feedback?

We love hearing from you! If you would like to request a feature or have any feedback, please submit feedback via the feedback form coming soon to the Portal.

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Account Management

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How do I share my workspace?

Click on the workspace selector in the top left corner, and select “Manage this workspace”. In the screen that opens up, type in the account emails of your collaborators.

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How do I delete my account?

To delete your account, click on the profile icon in the top right corner and select Delete account. Please note this is an irreversible action and we cannot recover your account after it’s been deleted.